Description:

De La Pena Eye Clinic- Call Center

The Lead Call Center Rep supports practices and offices within the respective market. The Lead supports the operations of the call center and serves as a front-line contact and troubleshooter for issues within the call center. The lead Rep must be able to work efficiently in a fast-paced environment, have the ability to communicate clearly and professionally with patients. The Rep handles triages, routes all incoming calls and emails, schedules patients according to the physician’s schedule and template. Understand the patients’ issues and conveys messages documented within the patient’s account to the patients. Updates, collects, and verifies patient demographic information, registers patients, updating and educating patients on current practice policies and changes to the organization as instructed by management.

2403040157 Minimum Qualifications Full Time

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Tenet participates in the E-Verify and Work Opportunity Tax Credit (WOTC) programs. Follow the links below for additional information.

E-Verify: http://www.uscis.gov/e-verify
WOTC: https://www.doleta.gov/business/incentives/opptax