Description:

Carondelet Market, Tucson Arizona

Carondelet Market is comprised of a broad spectrum of healthcare facilities including St. Joseph’s Hospital, St. Mary’s Hospital, Holy Cross Hospital, Marana Emergency Center and St. Raphael’s Emergency Center.

St. Joseph’s is a level-1 trauma center with 486 beds and home to the Carondelet Neurological Institute, DNV Comprehensive Stroke Center and the Carondelet Joint Replacement Center. St. Joseph’s is one of the region’s most comfortable labor and delivery units. The hospital also provides high-quality care and customer service in programs such as neurosurgery, cerebrovascular, spine, cardiology, electrophysiology, orthopedics, general surgery, vascular surgery, digestive health, stroke, and emergency medicine.

Additional services include the following:

• 24/7 emergency care with online check in program
• Carondelet Neurological Institute for the diagnosis, treatment, and support of stroke, brain and spinal cord injuries, illnesses and cancers
• Carondelet Joint Replacement Center offering total joint replacement surgery and rehabilitation and is the only center in the Nation Joint Commission Certified for the replacement of all four jpoints – ankle, knee, hip and shoulder including robotics-assisted surgery.
• St. Joseph’s is certified by the DNV as a Comprehensive Stroke Center and St. Mary’s is DNV certified as a Primary Stroke Center.
• Minimally invasive da Vinci robotic surgery suites for urological, colorectal, general and gynecological surgery
• Advanced technology for brain and spine care, including robotic assisted surgery and a state-of-the-art BrainSuite iCT operating suite.
• Accredited Chest Pain Center
• Hearing Services for adults and children
• Nationally certified cardiac and pulmonary rehabilitation programs
• Variety of classes and support groups

St. Mary’s is recognized as a destination hospital for the most modern and minimally-invasive heart and vascular surgery, advanced stroke care, unique and personalized cancer treatment, and emergency care. St. Mary’s is home to the Carondelet Heart and Vascular Institute and is a DNV Primary Stroke Plus Center.

Additional services include the following:

• Catheterization labs and hybrid operating suites
• Electrophysiology (EP) program
• Designated Cardiac Arrest Center
• Society of Chest Pain Centers’ Accredited Chest Pain Center
• All-private bed, state-of-the-art Emergency Center
• Wound Healing Center with hyperbaric oxygen therapy
• Dedicated inpatient care for complex wounds.
• Specialized Orthopedic Surgery
• Surgical weight loss
• Dialysis (inpatient)
• Rehabilitation (inpatient)
• Gastroenterology Lab (GI lab) for those with digestive disease issues
• Infusion therapy

Holy Cross Hospital is a 25-bed critical access hospital in Nogales, AZ. Holy Cross Hospital provides general medical and surgical services, 24-hour emergency care, labor and delivery, rehabilitation, outpatient wound care, and inpatient/outpatient diagnostic imaging services.

At Carondelet, we strive for excellence in health care. Our doctors, nurses and specialty programs and services have won numerous awards and distinctions for excellence and innovation. And while we don’t like to toot our own horn, we believe these honors speak volumes to the level of advanced care you can expect to receive when you walk through our doors. We celebrate just a few of these achievements below.

• Excellence in heart and stroke care is a longstanding tradition at both St. Mary’s Hospital and St. Joseph's Hospital. Carondelet St. Mary’s and St. Joseph’s Hospitals are both accredited by the Society for Cardiovascular Care as Chest Pain Centers.
• Both St. Joseph’s and St. Mary’s are certified by The Joint Commission as Advanced Primary Stroke Centers and Stroke Rehabilitation Centers.
• St. Joseph’s operates a State Level I Trauma Center.

The Market Chief Strategy Officer will be responsible for oversight of the business and strategic planning and marketing integrity of the Carondelet Health Network. He/she will have responsibility for advancing the markets’ short- and long-term business growth plans and the development and implementation of market business strategy and market position. The Chief Strategy officer oversees the strategic and business planning functions for the facilities within Southeast Arizona including Tucson and Nogales.

Key responsibilities include the following:

Leads in development and implementation of market business strategy.

• Develops and implements strategy which leads to improvement in market share consistent with Tenet Healthcare’s mission and core values.
• Uses data to analyze market dynamics, trends and competition and implements strategies to meet market demand.
• Assesses market development strategy and industry trends as appropriate, leading to the generation of innovative ideas to improve current business plan and achieve desired results.
• Demonstrates exceptional financial management and analytical skills while leading the annual business planning process and preparing forecasts.
• Effectively advises CEO in the development and execution of short- and long-term strategies.
• Establishes and influences others to achieve goals, targets and metrics consistent with strategic and operational objectives.
• Demonstrates excellent formal presentation and interpersonal communication skills that result in understanding of, and commitment to, strategic initiatives.
• Leads senior executive team in advancing the facility’s short- and long-term strategic plans.

Aids in Service Line Development

• Identifies, evaluates, and gains consensus for development of new or expansion of current inpatient and/or outpatient services and programs based on lack of current supply, quality, growth and/or service in the market.
• Works in collaboration with hospital/department leaders to develop strategic service lines ensuring physician engagement to achieve desired results in quality, service, operations and financial metrics.
• Understands all operational components necessary to implement a new or expand a current service line, including but not limited to capital, equipment, people, education, quality metrics and costs.
• Monitors, understands and assesses service line performance by key performance indicators (volume, outcomes, market shares, etc.).
• Gathers competitive intelligence from the community on service line opportunities.
• Leads discussions with physicians, community-based facilities, local payers, providers and employers to gain information related to collaboration and support for strategic initiatives and service line development/enhancement to meet the needs of the community served.
• Work in collaboration with other Tenet and Tenet JV facilities (Tenet Physician Resources, USPI and NextCare locations) to develop network opportunities and service line enhancements.

Effectively supports the Business Development program and works to meet community need through recruitment of physicians.

• Builds targeted performance objectives for Business Development team which identifies opportunities for greater collaboration to achieve common goals of better serving our shared patients.
• Supports Business Development priorities, identifies outreach partners across the care continuum, and develops strategies and metrics while monitoring progress to plan (E.g., physician manpower plan, progress toward service line goals and Business Development Manager activity including reach and frequency).
• Ensures community, physician and longitudinal care partners, awareness of new initiatives and identification and remediation of service issues that may impact program development.
• Plans, organizes and directs strategies that develop physician relationships and physician manpower plans consistent with facility service line plans and community need.
• Works in collaboration with physician recruiters to fulfill community need in a manner consistent with service line requirements.
• Maintains high visibility among physician community and earns a reputation for effectively listening and leading facility change efforts that build physician loyalty and enhance the patient experience.

Analyzes data to make fact-based decisions and monitors variances to understand facility trends.

• Studies internal and external data trends to realize opportunities to better serve the community.
• Identifies and vets’ new business opportunities based on research and analysis.
• Monitors internal data to understand the driving forces of business variables, and then implements corrective action when/where appropriate.
• Understands and demonstrates competency utilizing all data available.

Leads an effective consumer engagement plan and partners to ensure improvement in consumer experience.

• Executes effective marketing plans that differentiate services based on quality, service, and/or outcomes and have measurable positive ROI.
• Leads efforts that provide consumer education around care options and collectively enhance patient experience.
• Serves on the patient advisory, physician leadership group and patient satisfaction committees.
• Leads an effective consumer engagement strategy, within budgeted guidelines, which creates differentiation and awareness in the facility’s market.

As a leader in healthcare, Tenet is committed to providing the best possible care to every patient, with a clear focus on quality and service. Strong leadership is essential to delivering on this commitment, and we believe that the quality of our leaders can give us a significant long-term competitive advantage. We want to ensure every current and future leader in Tenet is successful, and we support that through our selection and hiring process and by providing coaching and training to our leaders.

In this regard, we have identified core competencies that will enable a leader to succeed at Tenet, and have defined them within the following five areas critical to performance:

Tenet CSO Core Leader Competencies

Builds Quality Relationships

Builds trust and manages conflict with key stakeholders to maintain collaborative internal and external partnerships (e.g. with staff, other departments, regional and corporate partners, physicians and the community) and engages staff in driving key decisions and initiatives.

Communicates Effectively

Thoughtfully plans messages and uses a variety of methods to match communication effectively with situation and setting to engage staff and colleagues (e.g. large group, small group, 1:1).

Influences Behaviors and Outcomes

Considered a trusted advisor and functional expert who builds consensus in a collaborative way; confronting difficult business decisions in a way that preserves relationships. Inspires desired behaviors and acts as a coach to others.

Drives Organizational Performance

Translates complex strategies into focused and achievable goals and takes decisive action when needed (e.g. times of uncertainty, organizational transitions). Acts as a change leader and creates clarity, energy and commitment to initiatives by gaining buy-in and removing barriers.

Exercises Critical Judgment

Uses a fact-based, analytical, systems-thinking approach to assessing and designing solutions by gathering input from various sources and considering the impact of decisions. Practices due diligence to critically evaluates alternatives that deliver the highest quality and service while applying risk management principles to mitigate cost and maximize revenue potential.

Shapes Organizational Strategy

Builds compelling business cases and plans for strategic initiatives, creating vision, objectives, goals and specific strategies to achieve outcomes; anticipates and adjusts for obstacles. Develops and communicates progressive organizational performance strategies that achieve a competitive advantage (e.g. productivity, quality, culture, talent, internal/external volume and revenue growth).

Builds High Performing Teams

Focuses on developing talent by regularly providing performance and professional development feedback, coaching and guidance. Practices workforce planning and anticipates staffing needs and creates plans to fill key positions through focused selection methods.

Technical Expertise

Possesses the practical and technical functional knowledge and skills to be effective in their current role. Seeks continuous education, training and growth within functional role.

Business Excellence

Understands the balanced scorecard and drives results to meet or exceed target in key department metrics. Focuses on streamlining and improving processes and effectively utilizes labor management tools to achieve budgeted staffing targets. Drives high quality in a cost-conscious manner, understands key clinical components and regulatory requirements and inspires a culture of compliance.

Tenet CSO Leader Behaviors

Care

At the center of caring is empathy. Leaders connect with others and learn how to individualize care based on circumstances. Always treating all with respect while showing personal humility.

Serve

Servant leadership enables achievement of higher purpose. Always keeping those we serve at the center to provide priorities. Success that is shared will create momentum that engages all colleagues.

Share

Always connecting people with the plan and creating positive relationships. Frequent honest communication creates an inclusive high-performance environment.

Adapt

Agility in the face of continuous change defines leadership. Encouraging risk and experimentation enables people to be innovate in the face of the evolving marketplace.

Learn

Leaders are inspired by curiosity and learning, seeking to develop themselves and others. They reflect on their experience and are eager to find new sources of knowledge to increase their effectiveness.

Achieve

Through prioritization based on our overall aligned direction, leaders focus resources on things that are most relevant for the organization and communities served. Focusing on the future and acting without ambiguity create a climate of accomplishment.

CANDIDATE EXPERIENCE, ATTRIBUTES AND EDUCATION REQUIREMENTS:

Minimum of five years of leadership experience in Strategic Planning and Healthcare Strategy/Development is required. Experience developing complex business plans and using data to drive strategy is a must.

• Knowledge of healthcare organization and administration and of standards and laws applicable to managing strategy and planning issues with facility operations.
• Knowledge of healthcare, strategic and financial planning.
• Proven financial management skills, capable of reaching closure and timely accomplishment of objectives with a focus on P & L.
• Knowledge of principles of interactive planning, participatory management and influence management.
• Skilled at executing strategy and problem solving; asks the right questions, follows up and determines the facts, setting priorities based on business opportunity. Skilled at spotting trends and developments. Able to direct he development of business plans and proformas.

Professional Attributes

• Strong project management skills and follow-through from vision to execution, with measurable results to the bottom line.
• An individual highly motivated to work cross-functionally in order to accomplish goals and effect change. Someone skilled at uniting various constituencies to work together harmoniously to achieve high quality patient care.
• One who believes in reaching out to physicians in a unique and innovative manner. He/she strives to be inclusive with physicians on key decisions and meets frequently with physicians to ascertain their needs.
• Excellent at team building and motivating people. Able to identify the right people to execute strategic opportunities and motivate people to act whether they are peers, subordinates, physicians or administrators. Skilled at accomplishing goals through others.
• Someone who understands the dynamics and politics of a hospital environment and has the ability to navigate between disparate entities to successfully unite constituencies toward a common cause.
• An individual who is a “pre-emptive communicator” and one that strives to proactively address issues before they become problems.
• Proven ability to provide high-quality, cost-effective care through innovation, reputation and positive employee and physician relations.

Personal Attributes

• Excellent interpersonal skills; and a dedicated listener, comfortable in a variety of settings dealing with diverse constituencies; a broad thinker. The ability to communicate clearly and effectively both verbally and in writing.
• An individual of highest personal and professional integrity, principle and knowledge, earning respect and support when making difficult decisions and choices. Able to establish immediate credibility with peers, senior leadership, medical staff, and the Board.
• A collaborative and operational manager who will give employees a voice and encourage full participation of all team members.
• A team player, good listener and consensus builder who truly values the input of others and their contributions, and positively responds to such input.

Education/Certifications

An undergraduate degree in Business, or appropriately relevant field, is required. An advanced degree in Business, Healthcare Administration, or Public Health is strongly preferred.

Compensation

A competitive compensation program will be tailored to the selected candidate. Base salary will be supplemented by a performance bonus and comprehensive, well-rounded benefits program, which includes relocation assistance.

Travel

Approximately 25 percent.

2503004416 Minimum Qualifications Full Time

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Tenet participates in the E-Verify and Work Opportunity Tax Credit (WOTC) programs. Follow the links below for additional information.

E-Verify: http://www.uscis.gov/e-verify
WOTC: https://www.doleta.gov/business/incentives/opptax